Duties and Responsibilities
- Capturing of manual payments on the system
- Validation of EFT payments that have missing information.
- Follow up on monies received with no documentation.
- Follow up on documentation received with no payment.
- Agree allocations from third party source documents to bank statements.
- Provide administrative support to the Returns Department with regard to administration of payments received.
- Receive and escalate proof of payment of unknown deposits to allocate.
- Follow up on unallocated cash on all statuses (deleted, suspended, prosecution and liquidated)
- Phone employers requesting proof of payment of unknown deposits.
- Trace unallocated deposits and refer to Finance to allocate.
- Payment splits( reconciling lump sum payments to multiple branches) to different employer codes
- Compiling documents for refunds.
- Allocation of payments received to the correct employer codes and periods.
Knowledge/Experience/Skills/Requirements
- Good verbal and written communication skills.
- Ability to listen and give feedback.
- Be able to persuade members to provide information required.
- Must at all times be diplomatic and assertive.
- Ability to work independently and accurately.
- Must be a good team player and collaborate with team members.
- Be able to deal with difficult members and resolve conflict.
- Must have good analytical skills with attention to detail.
- Good numeracy and calculation skills.
- Good knowledge of SalesIogix, Excel, word and Outlook.
Qualifications
- Matric (standard 10) with Business Economics, Accounting, (Maths optional) will be an advantage.
- 1 year experience.
- 6 months to 1 year business administration working experience.
- Computer literacy, Microsoft, Email, Excel Word.
- Studying towards a business administration short course will be an advantage.